Quotation Request Form
On receipt of query from prospective client for fee proposal, QRF is sent to the client to get information related to no. of employees, scope of certification, no. of sites with address, no. of shifts etc.
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Click here to download quotation request form
On receipt of filled in QRF, detailed Quotation (Service Specification & Agreement - SSA) is prepared and sent to client for perusal. Agreement describes various services that QMS agrees to provide to its Clients (including audit processes & certification processes for granting, maintaining and renewing certification), Clients responsibilities, Fees, Terms and Conditions of Agreement. Additional information describing processes of expanding, reducing, suspending or withdrawing certification shall be provided upon request.
Acceptance of Quotation
Clients are advised to review agreement thoroughly and on acceptance of it are requested to send signed SSA, Application Fee and Uncontrolled copy of system documentation to for commencing formal planning and scheduling date for Stage 1 Audit.
Stage 1 Audit
Documents are examined to establish general adequacy for compliance to assessment criteria (Standards). A programme identifying the logistics of the assessment including sites and areas to be visited and approximate timing, is prepared and issued to the clients.
Stage 2 Audit
A Comprehensive assessment of the Client's management System is undertaken and detailed non-compliance notes raised where appropriate. These notes are called CARs within the Scheme. A summary report is also issued which includes a recommendation regarding the approval status at the time.
Certification Decision (Granting or Refusing Certification)
Based on audit conclusions, QMSCSPL Certification supervisor makes a decision to grant certification if there is sufficient evidence of conformity or not to grant certification if there is not a sufficient evidence
Surveillance Activities (Maintaining Certification)
The Client's Management System is audited at least once a year to ensure that the approval remains valid, and that any changes to the System are examined for compliance with the assessment criteria.
Suspending, Restoring or Withdrawing certification of Expanding or Reducing the scope of certification
Expanding or Reducing scope
QMSCSPL in response to an application for expanding the scope of a certification already granted, undertakes a review of the application and determines any audit activities necessary to decide whether or not the extension may be granted.
QMSCSPL reduces the scope of certification to exclude the parts not meeting the requirements, when the certified client persistently or seriously failed to meet the certification requirements for those parts of the scope of certification.
Suspension and Withdrawal
Under suspension, the client's management system certification is temporarily invalid.Failure to resolve the issues that have resulted in the suspension in a time frame established by QMSCSPL results in withdrawal or reduction of the scope of certification.
Restoring Suspended certification
QMSCSPL restores the suspended certification if the issue that has resulted in the suspension has been resolved.